Privacy Policy – AFAQ App
Last Updated: 21st January 2026
AFAQ (“the App”) is a digital communication platform designed to connect users with businesses and service providers through secure and AI-enabled digital services.
This Privacy Policy explains how we collect, use, store, and protect user information when you use the AFAQ App.
By using the AFAQ App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide and improve the App’s core functionality.
1.1 Information You Provide
- Name (if provided)
- Mobile number
- Email address (optional)
- Messages, complaints, or requests submitted through the App
- Appointment, survey, or feedback responses
1.2 Automatically Collected Information
- Device information (model, OS version)
- App usage data (features accessed, interaction logs)
- IP address (for security and fraud prevention)
- Date and time of interactions
1.3 Communication Data
- Messages exchanged with businesses or service providers through the App
- Notifications and alerts sent to your device
2. How We Use Your Information
Your data is used strictly for functional and operational purposes, including:
- Providing communication services between users and businesses
- Enabling complaint management and customer support
- Sending alerts, reminders, and notifications
- Improving app performance, security, and reliability
- Ensuring compliance with legal and regulatory requirements
We do not use your data for unauthorized advertising or profiling.
3. Data Sharing and Disclosure
We do not sell or rent personal data to third parties.
Data may be shared only:
- With verified businesses or service providers you choose to interact with
- With trusted service providers for app hosting, analytics, or security (under strict confidentiality agreements)
- When required by law, regulation, or lawful government request
All data sharing is limited to what is necessary for service delivery.
4. Data Storage and Security
- User data is stored securely using industry-standard safeguards
- Encryption is used where applicable
- Access to data is restricted to authorized personnel only
- Regular security reviews are conducted to protect against unauthorized access
While no system is 100% secure, we continuously work to protect your information.
5. User Rights and Choices
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your account and associated data (subject to legal obligations)
- Control notification preferences within the App
Requests can be made via the contact details below.
6. Data Retention
We retain personal data only for as long as:
- Required to provide services
- Needed for legal, regulatory, or audit purposes
- Necessary to resolve disputes or enforce agreements
Data that is no longer required is securely deleted or anonymized.
7. Children’s Privacy
The AFAQ App is not intended for children under the age of 13.
We do not knowingly collect personal data from children.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
8. Third-Party Services
The App may link to or integrate with third-party services.
We are not responsible for the privacy practices of those services and encourage users to review their privacy policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the App or on our official website.
Continued use of the App after updates means you accept the revised policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data:
Email: [support@afaq.com.pk]
Organization: Digital Smart Intelligent & Techonoligies
www.afaq.com.pk
Country: Pakistan